Refund Policy of ZPlantMagic Mushroom Koffee

At ZPlantMagic, we want you to feel confident in your purchase, so we ask that you please review our return and refund policy carefully before placing an order.

Returns

Due to the nature of our products, we do not accept returns on opened or used items.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

To request support, email us at info@zplantmagic.com and include:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item (if applicable)

Items sent back without prior authorization will not be accepted per our refund policy.

Non-Returnable Items

For safety and quality reasons, the following items are non-returnable:

  • Food, beverage, and ingestible products

  • Opened or used items

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for our refund policy, please contact us before attempting a return.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged during shipping, defective, or you received the wrong product, notify us within 7 days of delivery. We will offer a replacement or refund once the issue is verified.

Refunds

If a refund is approved, it will be issued to your original payment method. Refunds are typically processed within 5–10 business days, though it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@zplantmagic.com.

Exchanges

We do not offer direct exchanges. If your order qualifies for return or replacement, we will guide you through the appropriate next steps.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days under applicable consumer protection laws. However, this right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once opened.

Contact Us

If you have questions about this Refund Policy or need help with an order, please contact us at:

ZPlantMagic
📧 info@zplantmagic.com

FAQ

Find the most frequently asked questions below.

  • No! All our Mushroom Koffee blends are competely caffeine free!

  • All our blends were formulated by our clinical herbalist and founder, Zhana, to support a specific function and taste profile. The blend that is right for you will depend on your goals and taste preferences.

    Cacao Immortality-
    Tastes like Hot Chocolate. Great for supporting overall wellness, mood, and longevity. Made with Cacao, Reishi, Cordyceps, Lion's Mane, Chaga, Turkey Tail, and Shiitake.

    Cacao Brain Power-
    Tastes like a Chocolatey tea with slightly bitter herbal undernotes. Helps boost memory, focus, creativity, and stamina. Made with Cacao, Cordyceps, Gotu Kola, and Gingko.

    Lion's Milk- Tastes like a Chai tea or Golden Milk. Very Nourishing blend that is great for supporting post-workout recovery, boosting the immune system, aiding digestion, and helping with inflammation. Made with Lion's Mane Mushroom, Turmeric, Ginger, Black Pepper, and Cardamom.

    Mellow Apple- Tastes like Apple Chai or Apple Cider. Great for supporting relaxation and sensitive digestion. Made with Apple, Turkey Tail, Chamomile, Cinnamon, Allspice, Nutmeg, Ginger, and Cardomon.

    Koffee with a K-
    An Adrenal Blend to help boost mood, energy, and focus. Tastes similar to traditional Coffee without any actual added coffee/caffeine. Made with Roasted Chicory, Cacao, Maca, Siberian Ginseng, Reishi, Lion's Mane, Cordyceps, Chaga, Ashwagandha, Rhodiola, and Moringa

    Ube Bliss-
    Coming Soon!!

    Sleeping Berry-
    Coming Soon!!!

  • We recommend using a French Press for best results. Simply add 1 tbsp of the powder per 8 oz of hot water in a French Press. Stir and let brew for 3-5 minutes. Press and Pour into your mug. Add any milk or sweetener as desired. (We love it with oat milk and maple syrup!) Check out our recipes section for more ways to prepare!

  • Yes! We love collaborating with other businesses! To learn more about our wholesale options, please email info@zplantmagic.com

  • No! You can prepare our blends many different ways!

    Cold Brew
    Add 7 TBSP of your preferred ZPLANTMAGIC Mushroom Koffee blend to a 1/2 gallon mason jar with 7 cups of hot water. Let sit for 90 minutes. Put lid on jar and put in fridge overnight. The next morning, DO NOT shake or stir jar. You will notice all the mushrooms and herbs formed a paste at the bottom of jar. Carefully pour liquid off top into another jar. That liquid is your "Mushroom Koffee Cold Brew". Enjoy cold brew as is or add 2 oz of oat milk and 1/2 TBSP maple syrup per 6 oz of Mushroom Koffee Cold Brew

    Boost
    Mix 1 tsp of your prefered ZPLANTMAGIC Mushroom Koffee to Coffee, Smoothies, or Protein Shakes for a Wellness Boost

    Moka Pot
    Add 1 TBSP of your prefered ZPLANTMAGIC Mushroom Koffee to Moka Pot per 3-4 oz water. Add finished brew to mug with steamed milk of choice and sweetener if desired.

    Costa Rician Chorreador
    Add 1 TBSP of your prefered ZPLANTMAGIC Mushroom Koffee to the Chorredor's bolsita. Pour 8 oz of hot water over the powder and let it drip through the bolsita into your mug.

    Bake
    Mix your prefered ZPLANTMAGIC Mushroom Koffee into your favorite baking recipes for a nutritious upgrade

    Check out our recipe page for more fun ways to prepare

  • No! Our blends Do NOT contain any psylocibin, THC, CBD, or anything else of that sort. The mushrooms we use are FUNCTIONAL Mushrooms and used as superfoods to enhance wellbeing as seen in tradtional chinese medicine. The practice of using functional mushrooms to support wellbeing and boost performance naturally dates back 1000's of years across many cultures. Have complete peace of mind knowing our Mushroom Koffee is formulated by a clinical herbalist for the intent of supporting your wellness journey.

  • We work with two private farms for our mushrooms. One is in Minnasota and the other is in Washington State. We use the Fruiting body. All our mushrooms and herbs are 100% Organic!

  • This depends on the desired results your are looking for and the Mushroom Koffee blend you are taking.

    Each person's sensitivity to the blends are unique but most people who have a full serving size (1 tbsp/8oz of hot water) usually notice a difference as soon as 40 minutes later while others notice withing the first week of taking the blend.

    The herbs do work best when taken over an extended period of time and we like to recommend taking the blends consistently on a cycle of 28 days on 2-3 days off for 1-3 months to really gage how your body and mind respond to the formulas.

    Always be sure to check with your healthcare practitioner if you are taking any medications.

  • Cacao Brain Power is made with Gotu Kola and Ginkgo which is know to interact with blood thinners so please avoid Cacao Brain Power if you are taking any blood thinner type medication.

    Our other blends do not have any herbs with know interactions but if you have allergies or are taking medication, please double check with your health care provider.

    If you are sensitive to new supplements or herbs, you should start by only using 1 tsp of the blend per 8 oz of water then gradually increase to 1 TBSP once you know your body is responding well to the formula. It is also not recommended to take at the same time as any medication.

    Functional Mushrooms are know to help lower blood sugar levels and cholesterol so you my find you need less of those types of medications if you are taking them. Be sure to check with your acupuncturist, herbalist, or health care provider if you have any concerns.

  • Can I mix this with regular Coffee?
    Yes! You can absolutely boost your regular coffee with our blends! Simply add 1-3 tsp of our blend to your mug, top with hot coffee, stir well and enjoy with your usual creamer/sugar.

    You will still get the benefits of the mushrooms and herbs while helping to counter any crash, jitters, or mood swings that may happen.

    You can also mix our blends in protein shakes, oatmeal, yogurt or any of your favorite baking recipes too!

  • Orders are usually processed in 1-3 days and shipping times can take 1-5 days depending on your location. On average, you can expect your package to arrive 2-8 days after purchase.

    During Holidays, we may experience delays due to the heavy volume of orders. Thank you for being patient and understanding as our small business continues to grow and meet your needs! Feel free to message us via email info@zplantmagic.com or via IG @zplantmagic if you are ever in a rush or want to check in on your order. We love that you want to support our brand and want to make sure you get your Mushroom Koffee as soon as possible!

  • We recommend you treat Koffee with a K and Cacao Brain Power just like coffee and avoid during pregnancy. Also please avoid our Sleeping Berry blend during pregnancy.

    Please double check with your health care provider to confirm if they are ok with you enjoying our Cacao Immortality, Lion's Milk, and Mellow Apple blends. They are very gentel and nourishing but still good to double check as everyone has different energetics.

    Ube Bliss, however, was formulated with pregnancy in mind! It is a super nourishing blend packed with purple sweet potato (ube), nettle, shiitake, oat straw, and dragon fruit for a delightful latte packed with superfoods when you may not want to eat your veggies :)

    Always double check to be on the safe side though!